Shipping

Australia Domestic Shipping

All artwork is wrapped in paper, padded extremely well, and sent in a well-fitting sturdy cardboard box. I do my best to ship works within 5 days of purchase, I ship with Australia Post and postage generally takes around 5 days.

International Shipping

Please contact me if you would like to purchase a work internationally and I can give you a proper estimate of costs. International packages are a bit outside of my control. Border fees, duties, and handling fees may be charged by other countries.

Returns

Returns & Exchanges

All original artwork are final sale. You may request a refund on the work within the first 24hrs of purchase. Returns or exchanges of original work are not available except for the most extreme situations. 

Please email hello@aileenng.com.au if you have any questions about your order, and we will work with you to sort out any issues!